Frequently Asked Questions
Everything you need to know about our premium yarns and crafting supplies.
What is the standard shipping time for orders?
Most orders are processed within 1-2 business days. Standard shipping typically takes 3-7 business days depending on your location within the United States.
How do I ensure I receive the same dye lot for my project?
We make every effort to pull the same dye lot for all balls of yarn within a single order. If you place a separate follow-up order, we cannot guarantee the dye lot will match your previous purchase.
What is your return policy for yarn and supplies?
We accept returns on unused, unopened yarn in its original packaging within 30 days of purchase. Please note that clearance items and digital patterns are final sale.
Do you offer international shipping?
Yes, we ship to many countries worldwide. International shipping rates and delivery times are calculated at checkout based on the weight of the package and the destination.
How can I track my order once it has shipped?
Once your order leaves our warehouse, you will receive a shipping confirmation email containing a tracking number and a link to the carrier's website.
What should I do if my yarn arrives damaged or defective?
If you receive a product with a manufacturing defect or shipping damage, please contact our customer service team within 14 days with your order number and a photo of the issue.